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Accessibility statement for www.backchatonline.org.uk

This accessibility statement covers the Camden Backchat Online website.

This accessibility statement applies to www.backchatonline.org.uk

This website is run by Camden council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change the website's text size.
  • Change the contrast / colours of the website.
  • Find content in two or more ways.
  • Control distracting flickering or movement.
  • Navigate most of the website using just a keyboard.
  • Access the content in a logical order even if styling is removed.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible including:
Some third-party plugins such as Google Maps, Google Captcha, Google translate and YouTube iframes

A new, compliant version of this website is due to go live very soon, which will resolve all other accessibility issues found on this current website.

Feedback and contact information

If you need information on this website in a different format:
call 020 7974 7252
https://www.backchatonline.org.uk/enquiries/new
We’ll consider your request and get back to you in 7 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us on the details above.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us https://www.backchatonline.org.uk/enquiries/new

Technical information about this website’s accessibility

Camden Backchat Online is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some third-party plugins such as Google Maps, Google Recaptcha, Google translate and YouTube video embeds that are used on this website do not meet WCAG 2.1 success criterion 4.1.1 (parsing) and / or success criterion 4.1.2 (name, role, value) and must be resolved by said third parties. As such, we cannot be sure when these issues will be resolved.

A new, compliant version of this website is due to go live very soon, which will resolve all other accessibility issues found on this current website.

What we’re doing to improve accessibility

We recognise there is room for improvement, particularly in the following areas: Content and functionality from third parties. We monitor other websites to assess best practice for website accessibility on an ongoing basis and we work with external vendors to ensure the solutions they provide us with are as accessible as possible. If you would like to provide feedback about the accessibility of the website then please contact us using our online form: https://www.backchatonline.org.uk/enquiries/new

Developments to the website in line with user feedback about accessibility have been evaluated in line with what is likely to make the largest impact to our users and the cost of achieving these objectives. These have been reflected in our imminent replacement website due to go live very soon.

Preparation of this accessibility statement

This statement was prepared on 22nd September 2020. It was last reviewed on 22nd September 2020.
This website was last tested on 21st September 2020. The test was carried out by This is Focus Limited, using https://alphagov.github.io/wcag-primer/checklist.html#checklist and the ARC Toolkit. We used this approach to test a sample of key pages, actions and user journeys against the above checklist.
Full accessibility test report available upon request.

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